You can find bilingual answering services with live agents from any well known bilingual answering service providers, like AGTVA360 or other call center service companies.
Let me introduce you to some experienced bilingual answering service providers with live agents.
Best Bilingual Answering Service Providers with Live Agents
1. AGTVA360
First, let’s introduce this company. They have in house, multilingual skilled live agents. The agents have good accents in Spanish, French, Japanese, English, German, and more. All the bilingual live agents work under one supervisor.
Now, the interesting part is that you don’t have to pay extra for supervisors for your project. All payments are included in their hourly price of $5 to $7 per hour.
AGTVA360 Bilingual Service Capabilities
- Multilingual with Accent Adaptation: Supports 50+ languages and accents for clear bilingual calls.
- 24/7 AI + Human Hybrid Live Bilingual Answering: Calls are handled by AI and connected to a live agent when required.
- Fair and Transparent Pricing: $5 to $7 per hour.
- Faster Calls with Automated Support: AI handles simple calls right away, so your customers don’t have to wait long for answers.
- Security & Data Compliance: The service provider complies with industry standards. HIPAA or GDPR, ensuring data privacy and secure handling of sensitive customer information.
2. Ruby
If you don’t want to miss calls or turn away customers because of language barriers, Ruby is a great option for you. They use real, friendly people to answer your calls and make your customers feel happy.
If your caller speaks English or another language, their live agents make sure every call is handled with care. You stay connected, sound professional, and give your customers a great experience with Ruby.
Ruby Bilingual Service Capabilities
- Dual Language Live Answering: Ruby offers bilingual answering services for calls in English and Spanish.
- Bilingual Auto Attendant: Callers can select their preferred language after dialing your published number.
- Flexible Overflow Support: Ruby ensures extra calls are handled smoothly during busy times, so your customers’ calls don’t go unanswered.
3. MAP Communications
MAP Communications makes sure your calls are answered 24/7 in both English and Spanish. Their U.S. based team uses smart call routing and secure tools that connect easily with your CRM and scheduling systems, giving your business reliable and flexible support without the hassle. This is an excellent choice for your business.
MAP Communications Bilingual Service Capabilities
- Live System Connections: Connect live calls to popular tools like Salesforce, Zoho, Calendly, Acuity, and Google Calendar using Zapier.
- 24/7 English and Spanish Support: Calls are answered 24/7 by bilingual live agents with an average pickup time of under 10 seconds.
- No Long Term Contracts: MAP Communications offers flexible, month-to-month agreements.
4. Smith AI
Love using AI for customer support? Smith AI helps your business with bilingual call answering 24/7 using smart AI and live agents. They offer bilingual answering services in English and Spanish, providing fast, professional, and reliable support.
Smith AI Bilingual Service Capabilities
- 24/7 Coverage with AI: AI answers calls naturally and smoothly hands them off to live agents when needed.
- Call Recording and Transcription: Easily search call transcripts, with sensitive information hidden, and view clear analytics for every call.
- Clear Pricing for Every Call: You pay a flat rate per call, not per minute, with no extra charges for bilingual support.
5. Always Answer
If you don’t want to lose customers because of communication issues, Always Answer is a strong option. They make sure your calls are covered 24/7 in both English and Spanish and can even help in over 170 languages. Their easy to use platform manages calls and provides real-time insights.
- Global Language Coverage: English and Spanish are handled by real agents, while translation software supports over 170 other languages.
- 24/7 Live Answering: Calls are answered even on holidays and during busy times, so your business is always available.
- No Long Term Contracts: You only pay for what you use, with no minimum fees, and can scale up or down anytime.
Things to Consider for a Bilingual Answering Service With Live Agents
- Live Agents: Make sure real people answer your calls, not just automated systems.
- Language Fluency & Accent Neutrality: Agents should speak clearly and fluently for natural conversations.
- 24/7 Availability: Calls should be answered anytime, including nights, weekends, and holidays.
- Data Security & Compliance: Customer information must remain safe and secure.
- Customization: The service should follow your scripts and handle calls the way you want.
Top Countries Offering Bilingual Answering Services
Bangladesh
Why are more businesses turning to Bangladesh for bilingual answering services with live agents? They offer affordable pricing, strong English skills, and a growing team of trained agents. AGTVA360 is the top choice among them and is quickly becoming a reliable support option for businesses.
Key Strengths:
- Affordable support
- Strong English skills
- Low operational costs
Philippines
The Philippines is the top choice for call centers worldwide. With strong English skills, a great understanding of Western culture, and excellent customer service, global companies trust them. Call Center Services in the Philippines are well known all over the world. Magellan Solutions is the top choice in the Philippines for Bilingual answering service with live agents.
Key Strengths:
- Neutral English accents
- 24/7 service capabilities
- Strong government support for the BPO industry
Mexico
Why do so many U.S. companies choose Mexico for customer support? Its close location to the U.S., strong bilingual workforce, and cultural similarities make it a popular choice. The best bilingual live agent answering service in Mexico is Ruby. They offer 24/7 call center services.
Key Strengths:
- Close to the U.S.
- High English fluency
- Established call center hubs
Colombia
If your business serves customers in North and South America, Colombia is a great choice. It offers affordable costs, a growing bilingual workforce, and a strong geographic location. The top bilingual answering service in Colombia is SuperStaff. SuperStaff Offers customized, scalable bilingual support from Colombia.
Key Strengths:
- Affordable pricing
- U.S. friendly time zone
- Growing bilingual professionals
India
India has been a popular choice in the call center industry for many years. It is ideal for businesses that need both phone and online customer support, with a large pool of skilled professionals and strong IT experience. Outsource2india is the best in India. Outsource2india (O2I) is a great company with a global presence, offering bilingual call centers in India.
Key Strengths:
- Budget-friendly services
- Advanced technical expertise
- Affordable labor costs
Frequently Asked Questions
This helps businesses reach more customers and increase sales by breaking language barriers. When customers are spoken to in their own language, they feel comfortable, trust you more, and stay loyal.
It is a service where real people answer phone calls in two languages, such as English and Spanish. These agents speak fluently, understand customer needs, and resolve issues clearly in the customer’s preferred language.
Most bilingual answering services support two core languages, usually English and Spanish. However, AGTVA360 goes further by offering support for 50+ languages using trained agents.
Conclusion
So, where can you find the right bilingual answering service with live agents? AGTVA360 stands out from the rest. With live multilingual agents, 24/7 availability, AI + human support, and affordable pricing, AGTVA360 delivers high-quality service at low cost. Contact AGTVA360 today and turn more calls into real opportunities.
