Thinking about e-commerce call center outsourcing services? Is it the right move for your company? Many e-commerce owners wonder if a third party team can really care about their customers. If your answer is yes, then let’s look at how a call center outsourcing company can actually improve your e-commerce business.
In this blog, we will explore e-commerce call center outsourcing, including the top call centers, key benefits of e-commerce call centers, and the location of the best call centers for e-commerce businesses.
Let’s get started.
Why E-commerce Companies Use Call Centers
An e-commerce call center is a vital component of customer care for online businesses. E-commerce call center outsourcing is an ideal way to improve customer satisfaction, loyalty, and trust in your brand.
E-commerce is full of surprises. One day it is quiet, and the next day a big sale brings in hundreds of questions all at once. Hiring employees is also expensive. That’s why hiring an outside team can be helpful for your business. They provide strong support without high costs.
Who Needs an E-commerce Call Center?
1. Fashion and Apparel
Fashion and apparel brands spend a lot of time helping people find the right size. They also handle many returns and exchanges every day. An e-commerce call center helps customers feel confident about their orders.
2. Technology and Electronics Retailers
Your customers often need technical troubleshooting or detailed product specifications before and after a purchase. E-commerce call center support will be helpful for your business.
3. Subscription Services
To handle issues such as monthly billing mistakes, cancellations, or payment problems, you need a strong support team. An e-commerce call center is the best choice for this type of business.
4. Luxury Goods
Luxury brands use call centers to give customers VIP treatment. It makes the brand feel special when customers receive extra help from a real person. An e-commerce call center can be very effective for your business.
Top Benefits of E-commerce Call Center Outsourcing for Your Business
1. Cost Savings
Hiring your own team can be expensive. You have to pay for office space, computers, and other tools. When you outsource an e-commerce call center, you don’t pay all those large bills. You only pay for the support you actually need, which helps reduce costs.
2. Flexibility
E-commerce sales go up and down. With e-commerce call center outsourcing, you can add extra teams during a big sale and reduce staff when you no longer need them. It is a simple way to grow without the stress of hiring more people, helping you keep costs low.
3. 24/7 Coverage
Providing support 24/7 builds trust with your customers. This allows you to continue making sales from anywhere in the world at any time.
4. Improve Customer Satisfaction
An e-commerce call center team is trained to be friendly and helpful. They understand how to make customers happy. When people receive help quickly, they feel satisfied and become loyal to your brand.
5. Advanced Technology
A modern e-commerce call center uses the latest smart tools. Most call centers use AI to improve customer support. These technologies and software help keep customers happy.
6. Fast Order Processing
An e-commerce call center helps you process orders and related tasks very quickly. Agents can fix checkout issues, payment errors, or address mistakes in a short time. This allows customers to receive their orders faster and leave positive reviews.
Why Do You Need an E-commerce Call Center for Your Business?
1. Increasing Revenue for E-commerce Companies
An e-commerce call center agent can suggest additional items to your customers. When agents provide better support, customers trust your business more and continue shopping with you for better service.
2. Grow Sales
Sometimes a customer is just one question away from making a purchase. A good e-commerce call center agent may ask if the customer wants a matching belt for their new pants. These small suggestions can help increase sales on every order.
3. Provide 24/7 Assistance
If a customer has a question and no one is available to answer, they may go to another store. A 24/7 call center service shows customers that you truly care about them. E-commerce call center services in the Philippines can help you provide this level of support.
4. Build Brand Reputation
When you have an e-commerce call center team ready to help, your business looks professional and reliable. Customers trust brands that respond to calls quickly and resolve problems efficiently. This helps turn a bad experience into a good one and strengthens your brand reputation.
5. Reduce Operational Costs
E-commerce call centers help lower daily operational costs. You don’t have to pay for a large office, desks, or expensive computers for a support team. By using an e-commerce call center team, you get skilled support at a lower price, which reduces overall expenses.
Different Types of E-commerce Call Center Solutions
1. Inbound Call Center Services
Inbound call center solutions handle incoming calls from customers. When customers need information about a product, they can contact you, and an inbound call center agent can answer their questions. This type of e-commerce call center solution helps build long term relationships with your customers.
2. Outbound Call Center Services
Outbound call center solutions make outgoing calls to potential customers. An outbound e-commerce call center agent contacts prospects from your lead list and introduces your products to convert them into sales. The Philippines’ call center services are well suited for this type of support.
10 Best E-commerce Call Center Outsourcing Companies
1. Teleperformance
Teleperformance is one of the best BPO companies in the world. It is a top choice for large brands with international operations.
They offer 24/7 support in many languages, including bilingual answering services. If you run a business that needs global 24/7 coverage and a mix of human and AI support, Teleperformance is an ideal partner.
2. Concentrix
Concentrix is a good option if you want to modernize your customer experience. They use CX strategy, technology, and AI driven delivery, making them a strong fit for e-commerce businesses. Concentrix is a great choice for e-commerce shops that want to grow steadily.
3. Foundever
Next on our list is Foundever. They combine AI efficiency with human support to handle customer service needs. Foundever is an ideal partner for e-commerce shop owners worldwide.
If your customers need help in English or other languages, they can provide it. This is a great choice if you want to grow your business professionally.
4. Alorica
Alorica is a well known e-commerce call center. They are experts at keeping customers happy through strong support.
They handle everything from sales to technical support and provide 24/7 call center services. Alorica has a friendly team that uses smart technology to assist customers, making them a solid choice.
5. TELUS International
If you want your customers to have a great experience every time, TELUS can help you. They are a major name in the Philippines with thousands of trained professionals.
Their team supports customers via phone, chat, and social media.
They are experts in technology and AI data operations. This is a great choice if you want a skilled team that is strong in technology.
6. Helpware
Helpware is a top choice for e-commerce call center outsourcing in the Philippines. They are known for smart and affordable support services.
They were named one of Clutch’s 100 Fastest Growing Companies for 2025. They use the latest AI tools to help their teams deliver faster and better customer service.
7. TP (formerly Teleperformance)
If you want a company that provides inbound, outbound, or multilingual support for your e-commerce business, Teleperformance is a great option. They have 22 offices in the Philippines, including major cities such as Manila, Cebu, and Davao.
They use smart AI tools to support customers and are well suited for e-commerce operations.
8. Firstsource
Firstsource is a strong call center outsourcing partner that focuses on keeping customers happy. They emphasize a personal touch so customers feel valued.
Firstsource is a top pick for e-commerce brands that want expert support on a budget.
9. SupportYourApp
SupportYourApp is a smart choice for startups and tech focused e-commerce brands. They provide 24/7 support in multiple languages. Their team works like an extension of your own company and focuses on customer satisfaction. SupportYourApp is a great option for professional support for startup businesses.
10. TaskUs
TaskUs is a popular, fast growing digital brand known for call center outsourcing services. They use skilled professionals and modern technology to support businesses and solve customer issues.
This is a good choice for e-commerce brands that want a modern and efficient support team.
Commonly Asked Questions About E-commerce Call Center Outsourcing
The best choice depends on your business needs. If you sell globally, you need a 24/7 multilingual call center service.
A good e-commerce call center outsourcing partner will help you build customer trust. You should also consider specialized AI for instant support and dedicated human teams for personalized customer care.
Call center outsourcing reduces wait times and provides faster responses. Offering a positive customer experience 24/7 helps build strong customer relationships.
Effective call center service encourages customers to buy from you again and strengthens your e-commerce brand.
E-commerce call center outsourcing prices can vary widely. Most call center companies charge by the hour, and costs depend heavily on location.
Offshore rates typically range from $6–$15 per hour in Asia, while onshore rates range from $25–$65 per hour in the U.S.
Choose a call center that understands your market and speaks your language. Check whether they can handle sales and use smart technology like AI.
You can ask for a trial to see if they are suitable and review customer feedback. A strong partner should follow clear processes and provide regular updates that align with how your team works.
Conclusion
At the end of the day, outsourcing your call center is one of the smartest moves an e-commerce brand can make. Customers don’t care who answers their questions; they care that someone responds quickly and with a smile.
Outsourcing your call center services is a smart way to give your customers the attention they expect. Hiring the right e-commerce call center outsourcing partner improves the efficiency of your operations while growing sales and expanding your customer reach. Contact us for more information.
