I know you are here to find the best call center services in the Philippines, and your search ends here.
Because, unlike other companies, we not only show you the fluffy things that other companies write in their research, but we also guide you on which services are best based on your requirements and which company you should hire for call center services.
Let’s dive in.
Before finalizing any call center services in the Philippines, you should focus on the following things:
- Depending on your needs, check if they are available 24/7
- Good reviews on Clutch or other relevant platforms
- Backup team members
- A strong and secure data compliance system
- Strong English proficiency (you don’t have to worry about this)
- Call center service types (most importantly): inbound, outbound, multichannel, omnichannel, or automated call centers
Firstly, let’s figure out what types of call center services you need. Then we will find out which company will be the best fit for you to hire.
Call Center Service Types
Inbound Call Center
Inbound call centers handle incoming calls and communications such as chat and email from customers seeking support and information.
Ideal for:
E-commerce and retail brands that need affordable 24/7 support with orders, returns, and technical support.
Outbound Call Center
An outbound call center is a business operation where agents proactively make outgoing calls to customers and prospects for reasons such as sales, lead generation, surveys, debt collection, or proactive customer support.
Ideal for:
Sales-driven businesses that need affordable, high-volume lead generation and appointment setting.
Multichannel Call Center
A multichannel call center integrates and manages interactions across multiple communication channels such as phone calls, live chat, social media, and other digital channels to provide an enhanced customer experience.
Ideal for:
Businesses that need a broad customer reach and convenience, such as e-commerce, tech support, financial services, retail, and healthcare.
Omnichannel Call Center
An omnichannel call center integrates all communication channels voice, email, chat, SMS, and social media into a single unified system, providing a seamless and consistent customer experience.
Ideal for:
High-growth companies in healthcare, retail, and financial services.
Automated Call Center
Automated call centers use AI, machine learning, and software to handle customer interactions without human agents. For routine tasks such as scheduling or payments, they use tools like Interactive Voice Response (IVR), chatbots, and smart routing to resolve simple issues instantly.
They also efficiently route complex issues, boosting efficiency and customer satisfaction by reducing wait times.
Ideal for:
High-volume businesses, such as large banks, need to handle repetitive tasks like order tracking or password resets 24/7.
Bilingual Call Center
Bilingual call centers employ agents who communicate fluently in more than one language. They provide customer support to clients across different regions and cultures.
These centers handle inquiries, support requests, and sales in multiple languages, improving customer satisfaction.
Ideal for:
Global companies that need to support customers in English and a second language such as Spanish, Mandarin, or Japanese.
If you are still here, I am confident that you have already identified the type of call center service you need. Now let’s explore which companies are best suited for each service type.
We will list the top 10 companies. After that, I will share the best picks based on detailed research.
Top Call Center Companies in the Philippines and Their Services
1. Helpware
Helpware is a top choice for outsourcing in the Philippines, known for smart and affordable support services. They are listed among Clutch’s 100 Fastest Growing Companies for 2025. They use the latest AI tools to help their teams provide faster and better service to customers.
From handling phone calls and technical support to data entry and content moderation, Helpware does it all. Their main office in Manila provides world-class support that helps businesses grow quickly.
Industry Expertise: Technology & Software, Healthcare, Pharmaceutical, Fintech
| Rating | Founding Year | Employee Size |
| Clutch: 4.7⭐ | 2015 | 1000 – 9999 |
2. Remote CoWorker
Remote CoWorker is a strong choice in the Philippines. They combine technology with skilled professionals. Their inbound, outbound, multichannel, and omnichannel support services are fast and efficient, ensuring customers don’t have to wait.
Industry Expertise: Real Estate, Technology, Customer Service, Finance, Marketing, Legal
| Rating | Founding Year | Employee Size |
| Clutch: 4.8⭐ | 2005 | 1000 – 9999 |
3. Callbox
Callbox is a top provider in the Philippines with multiple offices nationwide. They handle customer inquiries, technical issues, and sales support. Callbox is a leader in technology focused services, including Software, SaaS, Cloud, AI, and Cybersecurity.
Industry Expertise: Technology, Financial Services & FinTech, Healthcare, Manufacturing, Logistics
| Rating | Founding Year | Employee Size |
| Clutch: 4.3⭐ | 2004 | 1000+ |
4. ePerformax Contact Centers & BPO
ePerformax supports inbound, outbound, multichannel, bilingual, omnichannel, and automated call center services. They manage customer support and back-office tasks across phone, chat, email, and social media.
Industry Expertise: Telecommunications, Financial Services, Digital Payments, E-commerce/Retail, Travel, Healthcare
| Rating | Founding Year | Employee Size |
| Clutch: 4.8⭐ | 2002 | 3000+ |
5. [24]7.ai
![[24]7.ai](https://test2.itsmazic.dev/wp-content/uploads/2026/01/24-ai-1-1024x535.png)
24/7.ai uses advanced technology for inbound, outbound, and omnichannel support. Their trained teams and AI-driven systems help improve customer service efficiency.
Industry Expertise: Telecom, Financial Services, Healthcare, Insurance, Retail, Travel, Utilities
| Rating | Founding Year | Employee Size |
| Glassdoor: 4.3⭐ | 2000 | 10000+ |
6. Teleperformance
Teleperformance offers inbound, outbound, and multilingual support. They operate 22 offices in the Philippines, including Manila, Cebu, and Davao, and provide both traditional and AI-powered services.
Industry Expertise: Tech, Healthcare, Retail, Telecom, Automotive, Energy, Financial Services, Travel & Tourism
| Rating | Founding Year | Employee Size |
| Glassdoor: 4.4⭐ | 1996 | 45,000+ |
7. Six Eleven
Six Eleven operates in major cities like Manila and Cebu and supports inbound, outbound, multichannel, omnichannel, and automated call center services.
Industry Expertise: E-commerce, Finance & Accounting, IT, Real Estate, Marketing, Retail
| Rating | Founding Year | Employee Size |
| Clutch: 4.8⭐ | 2006 | 1000-9999 |
8. Foundever
Foundever delivers inbound, outbound, multichannel, bilingual, omnichannel, and automated call center services with offices across the Philippines.
Industry Expertise: Technology, Financial Services, Retail, Manufacturing, Automotive, Healthcare, Web3/Crypto
| Rating | Founding Year | Employee Size |
| Clutch: 4.4⭐ | 1994 | 10000+ |
9. Magellan Solutions Outsourcing
Magellan Solutions Outsourcing specializes in omnichannel and bilingual call center services, focusing on personalized and cost-effective support.
Industry Expertise: Healthcare, Finance, E-commerce, Real Estate, Hospitality, Legal, Energy, Government, IT
| Rating | Founding Year | Employee Size |
| Clutch: 4.6⭐ | 2006 | 1000+ |
10. TELUS International Philippines, Inc.
TELUS International provides customer support via phone, chat, and social media with a strong focus on technology and data operations.
Industry Expertise: Technology & Gaming, Communications & Media, E-commerce & FinTech, Healthcare, Travel & Hospitality
| Rating | Founding Year | Employee Size |
| Glassdoor: 3.8⭐ | 2005 | 1000–9999 |
Our Top Recommendation for Your Needs
For Inbound Call Center Service
Our choice: Remote CoWorker
Why: Praised for flexibility, professional management, and cost effectiveness for virtual support.
Their pricing: $8–$10+ per hour
For Outbound Call Center Service
Our choice: Teleperformance
Why: A global leader with a huge presence in the Philippines, offering massive scale and advanced tech for big brands.
Their pricing: $18–$20+ per hour
For Multichannel Call Center Service
Our choice: Teleperformance
Why: A global leader with a huge presence in the Philippines, offering massive scale and advanced tech for big brands.
Their pricing: $18–$20+ per hour
For Omnichannel Call Center Service
Our choice: Magellan Solutions Outsourcing
Why: Known for personalized, cost effective support for small to medium businesses, strong tech, and a client centric approach.
Their pricing: $9–$25/hour
For Automated Call Center Service
Our choice: Helpware
Why: Recognized for innovative, scalable, and cost effective solutions, expanding rapidly in the tech-forward BPO space.
Their pricing: $22–$25/hour
For Bilingual Call Center Service
Our choice: Magellan Solutions
Why: Known for diverse language support (over 30, including Asian and European languages), 24/7 availability, and custom solutions, especially strong for SMEs.
Their pricing: $9–$25/hour
Why Choose the Philippines for Your Call Center
24/7 Support: Time zone differences allow round the clock customer service, improving satisfaction.
Significant Cost Savings: Your businesses can reduce operational and labor costs by 60% to 70% compared to maintaining in house teams in the U.S. or Europe.
Advanced Technology: Filipino call centers utilize cutting edge technology for real time performance monitoring and optimized workflows.
Neutral English Proficiency: The Philippines ranks among the highest in Asia for English proficiency. Agents often speak with neutral accents, making them easily understood by Western customers.
AI & Tech Integration: Many centers now use AI driven tools and chatbots to handle routine queries, allowing human agents to focus on complex, high value customer issues.
The History of the Call Center Industry in the Philippines
The call center industry in the Philippines started in 1992. The government made it easier for global companies to set up offices there. By 2010, the Philippines became the “BPO Capital of the World,” surpassing other countries like India in voice services. Today, it is a huge part of the nation’s economy, with millions of people helping businesses all over the globe every single day.
Frequently Asked Questions About a BPO Call Center in the Philippines
Yes, small businesses can outsource to call centres in the Philippines, as many BPOs and call centres offer flexible solutions for startups. You can begin with just one or two agents and scale up as your business grows.
As with most outsourcing decisions, cost is the main factor. With a low cost of living and low operational expenses, people there speak excellent English and are very friendly. You can also get high quality work for a much lower price than in other countries.
Most businesses save about 70% on their costs. This means you can hire more people to help your customers while spending much less money.
Yes, call centers in the Philippines work 24/7.
Conclusion
If you are still reading this article, it means you are serious about hiring call center companies from the Philippines. By now, you likely understand which type of call center service you need and which provider may be the best fit for your business.
If you still need one-on-one advice, my team of experts is ready to consult with you. Just book a call, and we’ll see you there.
Have a nice day.
